orders by credit card, check, or money order, please print and
use this order form (PDF)
we're a factory, we do not have a sales staff for taking phone
orders. If there's no answer, please wait a little while
and try calling again.
PO Box 278
Elburn, IL 60119
9:00 am through 11:00am amd
1:00pm through 4:00pm
The best day of the week to call is Monday, as there is an extra
person on staff that day.
non-US orders, please note that there is an $18 service charge
for accepting an out-of-country check, money order, or postal
money order which is drawn on a non-US Bank. We regret the
inconvenience, but this is charged by the bank, not by Accurail.
The bank charges $18 for doing the 'hard work' of cashing a check.
avoid the order minimum and/or $18 non-US service charge, the
order can be placed through the Accurail website via credit card,
debit card, Paypal. Or phoned, mailed, or faxed in for credit
items are those only which are noted as being in stock
with a gray background. Please
do not write in other items or stock numbers, as we may be unable
to fill the order.
items on our website are low on quantity and can go out of stock
at any time. If an item does run out, we will refund the cost
of that item (plus applicable shipping charges) and send the balance
of the order. If you would prefer otherwise or if you have possible
substitutes, please make a note on the order form, or send an
email to email@example.com (include the order number whenever
small parts up to roughly 1 pound weight, we ship via USPS First
Class Mail. Above 1 pound, USPS Priority.
stock orders ship via USPS First Class for 1 kit. USPS Priority
for 2 or more kits.
may ship via UPS Ground if it is more cost-effective for the package
Canada and International
shipping: Packages ship via USPS Global Post or First Class
International until package reaches a weight requiring Priority
International (approx. 4 pounds).
To verify shipping cost or for special shipping requests, please
send an email to firstname.lastname@example.org and reference your desired
items and/or order number whenever possible.
parts requests, please email email@example.com or send a letter
with the item number/part information and a mailing address to:
Accurail Inc. PO Box 278 Elburn, IL 60119