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MAILING LIST LIMITED RUN CUSTOM DECORATING
ROLLING STOCK INSTRUCTIONS
Accurail products are intended for ages 14 and up
Direct Orders

 

Please note: Accurail's shopping cart system (CCNow) is now based in Canada. This may result in a foreign transaction fee appearing on your credit card bill (some cards charge this fee, while others do not). Please be aware of this if ordering within the US, and if you should wish to avoid the fee while we are looking into a new shopping cart system, please order by phone 630-365-1173 or by mail. Order form and instructions can be found here.

Accurail now offers direct ordering by credit card, check, or money order.
For all orders, please print and fill out this order form in PDF format
By Mail:
Accurail Inc
PO Box 278
Elburn, IL 60119
USA
24-Hour Fax:
(630) 365-6499

By Phone: (630) 365-1173  $20 minimum for credit card orders
Central Time M-F
8:30 am through 11:45am
and
12:45pm through 4:00pm

Valid items are those only which are noted as being in stock with the button.
Please do not write in other items or stock numbers, as we will be unable to fill the order.
Decals, Parts, and Scenery are almost always in stock and available.

Some items on our website are low on quantity and can go out of stock at any time. If an item does run out, we will refund the cost of that item (plus applicable shipping charges) and send the rest of the order. If you would prefer otherwise, please make a note in the Special Instructions box during the ordering process.

Because we're a factory, we do not have permanant sales staff for taking phone orders.  If there's no answer, it's best to wait a little while and try calling again.  Also, please do not use this phone number for missing part requests.  For missing parts, we answer emails promptly (accurail@accurail.com) or send a postcard/letter with the necessary information to our PO Box listed above.  Thank you!

Shipping:
For US orders, we ship via First Class US Mail for decals and small parts orders (up to the point where the package's size and weight requires that it be shipped via UPS or USPS Priority). Rolling stock and other non-small orders ship either USPS First Class, USPS Priority, or by UPS, depending on which is more efficient and cost-effective for your order.

Canada and International orders ship via USPS First Class International, until package weight requires Priority International (approx. 4 pounds).

For any other special shipping requests, please feel free to email accurail@accurail.com first and/or enter a note in the Special Instructions box which comes up during the ordering process.