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RETAILERS DISTRIBUTORS
HO Scale - Ages 14 & Up

Mail orders by credit card, check, or money order, please print and fill out this order form (PDF)
By Mail:
Accurail Inc
PO Box 278
Elburn, IL 60119
USA

Phone: (630) 365-1173 

Phone Hours Central Time Monday-Friday
8:30 am through 11:30am
&
1pm through 4:00pm

24-Hour Fax:
(630) 365-6499

Because we're a factory, we do not have a sales staff for taking phone orders.  If there's no answer, please wait a little while and try calling again.

There is a $20 minimum for phone/mail credit card orders
For non-US orders, please note that there is an $18 service charge for accepting an out-of-country check, money order, or postal money order which is drawn on a non-US Bank.  We regret the inconvenience, but this is charged by the bank, not by Accurail.  The bank charges $18 for doing the 'hard work' of cashing a check.
To avoid the order minimum and/or $18 non-US service charge, the order can be placed through the Accurail website via credit card, debit card, Paypal.  Or phoned, mailed, or faxed in for credit card orders.

Valid items are those only which are noted as being in stock with the button.  Please do not write in other items or stock numbers, as we will be unable to fill the order.

Some items on our website are low on quantity and can go out of stock at any time. If an item does run out, we will refund the cost of that item (plus applicable shipping charges) and send the rest of the order. If you would prefer otherwise or have possible substitutes, please make a note in the Special Instructions box during the ordering process.

For broken/missing parts requests, we answer emails promptly (accurail@accurail.com) or send a letter with part informaion and a mailing address to:
Accurail Inc.  PO Box 278  Elburn, IL 60119

Shipping:
For USA orders, we ship via First Class US Mail for decals and small parts orders (up to the point where the package's size and weight requires that it be shipped via USPS Priority.

Rolling stock and other larger orders typically ship via USPS Priority, or by UPS, depending on which is more efficient and cost-effective for the package weight.

Canada and International orders ship via USPS First Class International, until package weight requires Priority International (approx. 4 pounds).

For any other special shipping requests, please feel free to email accurail@accurail.com first and/or enter a note in the Special Instructions box which comes up during the ordering process.